Support


Having troubles with Spendee? Check our support page or get in touch with us to solve any doubts or questions you might have.

Faq

General

Is the Upgrade to the Premium version free for users who have bought the old Spendee app?

Users who have bought the previous version of Spendee app (1.xx) are getting all the previous features within the new Spendee, furthermore the synchronization feature, the ability to associate place with a transaction or the ability to add and edit category from the add transaction screen are available for them for free too.

The upgrade to a Premium version is charged based on our subscription model. We have decided to make the premium features available for everyone for a little monthly fee, which will greatly help us to put more effort into the Spendee development works so other features and Spendee apps for other platforms can be available soon.

How do I cancel the subscription to the Premium?

It’s unfortunate to hear that you want to refund your Spendee. To do so please refer directly to the App Store’s / Google Play’s refund policy. See the links below:

App Store’s refund policy
returning a paid app on Google Play

You need to ask them for a refund, not us. We are unable to help you in this matter.

Are custom categories available in Spendee? How do I create them?

Spendee can be customized exactly to your needs by adding multiple custom categories. Simply add a custom category in wallet’s detail or while adding a new transaction. Select an appropriate icon from a wide icon set, choose from one of the predefined colors and give your custom category a name.

I cannot login, I have forgotten the password of my Spendee account. How do I reset it?

Simply tap on the forgotten password link which appears on the login screen. Fill in your email address. Now check your inbox for an email from us. Open the link that we’ve just sent over to you. The link will lead you to an online password reset page where you set your new password. We require you to insert password twice for its confirmation.

I have forgotten my 4-digit PIN code that I have set up to protect my Spendee transactions. How do I reset it?

The PIN code recovery feature is not available. You need to reset your app’s cache and data (this is done in settings of your phone -> app management -> Spendee) or just simply reinstall the whole app.

Can I downgrade to the previous version?

No, you cannot downgrade from Spendee 2.XX to the old version 1.XX. We have decided to not support such option as the new version has a lot more to offer and has an overall better UI.

How do I delete my Spendee account?

To delete your Spendee account, please contact our support at spendee@cleevio.com , and we will assist you with your request.

Transactions

I would like to view all my transactions from a specific period. Is the custom view range available?

Yes, absolutely. Both on your Spendee timeline and in the overview mode transactions can be either viewed in the predefined viewing ranges or you can define your own custom periods by setting the From and To dates.

Is it possible to associate places with my transactions?

Additional information like the place where the transaction has been made are easy to insert. While adding a new transaction simply tap on the place icon to select the desired place. Associating places with your transactions will enable you the option to view all your transactions on the map in the overview mode.

I want Spendee to remind me to add transactions, how do I do it?

To enable this feature, you first need to allow Spendee push notifications. Then add a future or repeated transaction. In the transaction detail set a reminder by tapping on the alarm clock icon. Eventually in Spendee app you can go to Settings -> Reminder to select a desired reminder time.

How do I access the pie chart for my expenses?

To access the pie chart you first need to go to the overview mode of your desired wallet. Once there, open the filter options. If on iOS then open it by tapping on the upper right corner icon. If on Android then open the drop down menu by tapping on the top bar item or the little white arrow next to it. Select categories as your desired viewing scope. Now Spendee will display the category pie chart for the selected period.

Wallets

How to create multiple accounts/wallets within the Spendee app?

In Spendee Premium you can add as many wallets as you want to. To add a new wallet open the left side panel i.e. by tapping on the menu icon in the upper left corner. If on iOS then tap on Create New Wallet field on the menu screen. If on Android then continue by tapping on the currently selected wallet to see all your Spendee wallets. Once there, choose the option to Create New Wallet to activate the new wallet’s wizard.

Can I set an initial wallet’s balance to start with?

Sure, initial balance can be either set while creating new wallet or anytime from the wallet’s edit screen.

Which currencies are supported?

Spendee and its wallets support literally any currency you desire. Simply select the wallet’s default currency while creating your new wallet.

DATA SYNC, TRANSFER & BACKUP

Does Spendee support a feature of linking two or more users together? Can Spendee handle multiple users accessing the same account (i.e. husband and wife)?

Yes. In Spendee Premium wallets can be shared with other Spendee users simply by selecting the specific wallet, by tapping on Members and by providing information that specifies accounts of other Spendee users.

I have changed phones. How do I transfer my Spendee transactions to my new device?

The "transfer" is very easy and user friendly and is available for all registered / logged in users. The only thing you need to do is to open the app on your new phone and use your current Spendee account to log in. Once logged in your data will be loaded automatically.

When I install the new Spendee 2.0, will my old data be transferred from the old Spendee to the new version?

Yes, your old data from version 1.XX will be safely transferred into Spendee 2.0.

How does the sync feature work?

The new Spendee no longer supports iCloud synchronization. Instead our servers are used for the sync purposes. Such solution not only gives you ability to sync your Spendee data across multiple platforms and multiple devices but it also enables you to share your selected wallets with other Spendee users.

Is there a way to export / import transactions?

We have decided to no longer support these features in the Spendee app. We feel that they are not needed any more as all data are always backed up on our servers. Furthermore we plan to introduce a web-based Spendee too, which would allow users to view their transactions online no matter the device they would want to access them from.

Can I import data from an Excel file, QFX or CSV?

Data import of these files into Spendee is not yet supported. This feature will be available once the planned web-based Spendee will be released.

Can I restore my old Spendee data backed up on iCloud to the new Spendee 2.0?

No, unfortunately this option is not possible.

COMING SOON FEATURES

Will you make a web version of Spendee?

Yes, the web version of Spendee is part of our short term plan and will be available online soon.

Is it possible to make transfers between different wallets?

The ability to transfer funds between your Spendee wallets is coming soon.

Will you make an iPad / WP version?

Yes, the iPad version of Spendee is planned and will be released in the future. On the other hand though the WP version will not be developed.

Is a budget feature supported?

This feature is coming soon.

Does Spendee support a “travel” wallet?

So called “travel” wallet allowing users to add transactions in single wallet in multiple currencies is a feature which will be supported by Spendee soon.

Is a direct link between Spendee and bank account included in the app?

Currently the direct data import from your bank account is not available however we plan to support such functionality within the future Spendee update.

Privacy Policy

Before using Spendee you are required to acquaint yourself with the Terms of Use (“Terms”) and this Privacy Policy (“Policy”). The Policy forms an integral part of the Terms and all definitions and names shall have the respective meaning defined therein. By downloading, installing, using or otherwise accessing Spendee, you are expressing your acceptance and willingness to be bound by the Terms, including the Policy. You may not use Spendee if you don't accept the Terms.

You may use a basic version of Spendee also without signing up. In such case, no Personal Data is collected or processed. However, if you want to access some account-based features of Spendee, like e.g. server synchronization, you have to sign up and your Personal data is going to be processed. In order to proceed with signing up for Spendee, you are required to select a checkbox to confirm your acceptance of the Terms.

Personal data processing

You agree that your Personal Data, including your first name, last name, date of birth, sex, e-mail address, profile photo, personal financial information (income, expenses), language preference and location (collectively referred as “Personal Data”) may be processed by CLEEVIO s.r.o., with its registered office at Mikovcova 548/5, 120 00 Prague 2, the Czech Republic, Id. No.: 27341801 (“Provider“).

The Provider is in the position of a personal data controller and has a registration by the Office for Personal Data Protection of the Czech Republic (reg. no. ).

You agree that you provide all your Personal Data voluntarily. However, provision of Personal Data is required for signing up and proper functioning of some of the Spendee features and related services. Mandatory fields in the sign up form are marked.

You agree to provide accurate, truthful and current Personal Data and keep it up to date.

Purpose of the processing

The purpose of processing of your Personal Data lies mainly in setting up and keeping your Spendee account and ensuring features like e.g. server synchronization or sharing information with other users. However, Provider may also process your Personal Data in order to improve your experinece and further develop Spendee, to extract anonymous data and to communicate with you.

Term of the processing

Personal Data is being processed while you use the Spendee account and until your consent to the processing is withdrawn and the account deleted.

No forwarding

Provider does not provide Personal Data to third parties, except as required by the applicable laws. However, Personal Data may be processed for Provider by third parties, but only for the purposes specified in this Policy, on a basis of written contract and under statutory conditions.

Sharing your data with other users of Spendee is completely under your control.

Information, correction and deletion

You hereby acknowledge that you are entitled to withdraw your consent to the processing of your Personal Data at any time, you have the right to access, correct or discard your Personal Data or remove them if misleading. Furthermore, you are entitled to contact the Provider in writing with any complaint concerning the processing of your Personal Data and, in case of dissatisfaction with the answer, consult the Office for Personal Data Protection of the Czech Republic.

Your consent to the processing of your Personal Data may only be withdrawn by sending a written notice to the address of the Provider. If your consent to Personal Data processing is withdrawn, the Spendee account will be deleted by the Provider with the consequences set out in the Terms.

Communication and Offers

You hereby agree that the Provider may use the Personal Data provided by you to send commercial offers and communication with respect to Spendee, related services or services of business partners associated with the Provider.

Payment information

Provider does not store any of your payment information. When you make purchases through Spendee, your credit card information and other data are collected and stored only by third party payment processors.

Location

Some of the Spendee features may access and collect your current location data, including GPS coordinates or other similar information regarding the location of your device. Some features of Spendee may not function properly if use of location data is blocked or disabled.

Facebook Login

You may also sign up for Spendee with your personal Facebook account. In that case you have to give Provider all the requested permissions to collect your Personal Data. You agree that your Personal Data obtained from Facebook may be processed by the Provider.

Technical and Anonymous Data

You hereby agree that Provider may collect and use technical data, including but not limited to information about your mobile device and system, internet connection or your use of Spendee application. The purpose of the collection of technical data is to ensure quality, increase your comfort and further analyse and develop Spendee and related services.

You also agree that Provider may anonymize and collect your age and sex data in connection with the data you enter or upload to Spendee and use it for the purpose of anonymous analyses and statistics.

Both, technical and anonymous data, are stored separately from the Personal Data and cannot be linked back to you in any way in order to identify you.

You agree that the anonymous data may be disclosed or sold to third parties, including outside the territory of the European Union.

Data security

Your Personal Data is stored and processed automatically in the electronic form on the secure servers with firewall protection and physical security measures. Servers are located exclusively in the Czech Republic, so the Provider has to comply with the high data protection standards of the European Union. Provider currently does not export data to third parties outside the European Union.

However, you agree that in the future Provider may decide to transfer your Personal Data abroad, including outside the territory of the European Union, and store it and process it with a help of cloud services provided by Amazon, Microsoft or Google.

Your Personal Data is always transferred from you to the servers using secure SSL connections.

You acknowledge, that even Provider uses all standard security measures, the security of your Personal Data and other information can't be guaranteed.

Contact infromation

If you have any queries relating to the protection and security of your data, please contact Provider at spendee@cleevio.com.

Terms of Use

Spendee is a mobile phone application for various platforms, developed and offered to you by CLEEVIO s.r.o. ("Provider"). It enables its users to track and manage personal finance and analyze their income and expenses. Your use of the Spendee mobile phone application and all the related services provided through it (collectively referred as "Spendee") is subject to the terms of a legally binding agreement ("Terms") between you and the Provider.

Spendee is currently available for download free of charge, however it contains in-app purchases to unlock additional features ("PRO features").

Acceptance

These Terms regulate the legal relationship between you and the Provider. You may not use Spendee if you don't accept them. The Terms are always made available to you prior to the download of Spendee application. By downloading, installing, using or otherwise accessing Spendee, you are expressing your acceptance and willingness to be bound by the Terms. You must also confirm your acceptance by selecting a checkbox before signing up for Spendee in a case you want to use account-based features.

You may not accept these Terms unless you are at least 13 years of age and you have sufficient legal capacity to enter into a contract. If you are 13 or older but under 18 years of age, you must have your parent or legal guardian’s permission to accept the Terms and use Spendee.

Term and Termination

The Terms will remain in full force and effect while you use Spendee and until terminated by either you or the Provider.

Termination always includes deletion of your user account and all related data and content, unless your data and content have been shared with other users, and they have not deleted them.

You may terminate the Terms at any time and for any reason by sending a written notice to the address of the Provider and deleting the Spendee application. Refund of your purchases is not possible.

Provider may terminate the Terms at any time and for any reason. In case of immediate termination due to your breach of the Terms you are not entitled to any refunds.

Amendments

From time to time, Provider may amend the Terms at its sole discretion. You will be notified about the planned changes in advance through Spendee application or via e-mail. Updated Terms will be posted to this page 14 days prior to the effective date. By continued use of Spendee, you are expressing your acceptance of the changes. If you don't agree with the changes, you may terminate the Terms at any time.

Your use of Spendee

You must use Spendee only in accordance with the Terms, for the purpose it was intended and obey all of the applicable laws.

Registration and User Account

In order to be able to access all features of Spendee you have to sign up. You agree to provide accurate, truthful and current information and keep it up to date. There is also an option to sign up for Spendee with your personal Facebook account.

You must keep your account login information confidential and secure and you may not share it with anyone. You are solely responsible for any activities that occur under your account.

The Provider reserves the right to refuse your registration or suspend your Spendee account at any time.

User generated content

You may enter and upload texts, numerical data, photos or other content to Spendee. You retain copyright and any other rights to the content that qualifies for a legal protection. For such content you grant Provider a worldwide non-exclusive, no-charge and royalty-free license to use it in the connection with provision of the services, including without limitation, rights to copy, reproduce, modify, create derivative works of, publish, display, upload, transmit, distribute, market and sublicense. You represent that you have all necessary rights and consents to do so. The license lasts for the full term of the copyright or until a termination of the Terms.

You are solely responsible for any content you provide and for any consequences thereof. You may not enter or upload unlawful content or content that infringes copyright or any other third party rights. You may not upload any content describing or depicting violence or content which is pornographic, discriminatory, racist, defamatory or otherwise illegal and share it with other users of Spendee.

Provider does not review the user content, but reserves the right to remove or disable access to any user content for any reason.

Provider has no responsibility for the accuracy of the content you provided or which was created by Spendee based on your input.

You are solely responsible for backing up the content you enter or upload to Spendee.

License and ownership

Spendee application and all rights therein, including intellectual property rights, shall remain Provider's property or the property of its licensors. Nothing in the Terms shall be construed to grant you any rights, except for the limited license granted below.

Subject to the Terms, Provider grants you a limited, non-exclusive, non-transferrable, non-sublicensable license, to access and use Spendee and its PRO features purchased pursuant to the Terms on any same-platform device (i.e. iOS device) that you own and control. The license is granted solely for your personal, non-commercial use. Third party services or libraries included in Spendee are licensed to you either under these Terms, or under the third party's license terms, if applicable.

Based on your license, you may not access Spendee with other means than the mobile phone application, mine or extract any data from Spendee databases, modify, reverse engineer, decompile, dissasemble or create derivative works of Spendee application or any part thereof and circumvent any technology used to protect the paid PRO features. You also may not rent, lease, lend, sell, transfer, redistribute, or sublicense the Spendee application.

Hardware and System Requirements

Information about the current hardware and system requirements of Spendee, technical restrictions and and other limitations are always available on the platform-specific page of the application.

Maintenance and Support

Spendee is subject to a continuous development and Provider reserves the right, at it's sole discretion, to update the Spendee application, change the nature of Spendee or modify or discontinue some of the features without prior notice to you. You acknowledge that Provider has no obligation to maintain or update Spendee.

Provider does not guarantee an uninterrupted provision of the services. Spendee may be temporary unavailable due to the maintenance, certain technical difficulties, or other events that are beyond Provider's control.

If you have some questions, problems or suggestions, you can reach the Provider via contacts provided hereafter. However, you acknowledge that the support to non-paying users of Spendee is limited due to the limited capacity of the Provider.

PRO Features and Prices

Spendee application is available for download free of charge. Free version displays ads in default and allows you to use only the basic features of Spendee. You can unlock an add-free version or other PRO features by in-app purchases.

Current detailed information about the in-app purchase offer is always available on the platform-specific page of Spendee or within the Spendee application. You can choose between one-time payments or subscriptions.

PRO features unlocked by one-time payments are non-consumable, subscriptions are concluded for the term specified in your order. You can choose between 1 month and 12 months term.

Prices are displayed in your local currency (if supported) and always include the applicable VAT (Value Added Tax).

Provider does not guarantee that Spendee or any of its features will always be free and reserves the right, at its sole discretion, to change the pricing at any time.

Downloading or using Spendee may incur additional costs for the internet connection. You shall bear all such costs relating thereto.

Payments and Refunds

You can purchase selected PRO features or subscriptions simply by pressing the "BUY" button in the platform in-app purchase dialogue which summarizes information about billing type, price and term.

By pressing the "BUY" button you enter into an additional contract pursuant to the Terms. Due to the method of conclusion of the contract, the text of the contract is not saved nor accessible.

In a case you are a consumer with your normal place of abode or residence in the European Union, by pressing the "BUY" button you also consent that the contractual performance will start immediately and you acknowledge that for this reason you lose your right of withdrawal.

Payment is due and payable immediately upon completion of the purchase process. Performance starts immediately after a succesful transaction by unlocking PRO features in Spendee. It proceeds by electronic means and is not subject to any extra fees.

If you purchased a subscription, it will automatically renew itself for another term of the same length, unless you cancel it before the current term runs out. The subscription price is charged on the first day of the new term. You can cancel your subscription at any time. The cancellation will take effect the day after the last day of the current subscription term and Spendee will be downgraded.

Distribution platforms accept various payment methods, including but not limited to, credit and debit cards, gift cards or PayPal.

Provider itself doesn't store any payment information nor process payments. Distribution platforms or their contractors are solely responsible for the payment processing.

Refunds for the in-app purchases are generally not provided.

Trials

Provider may offer subscriptions with a specified trial period without payment. However, you are required to provide your payment details to start such subscription. The regular subscription plan with your selected term will begin automatically after the expiry of the trial period, unless you cancel it before the period runs out. The first payment for the subscription will process on the first day following the end of the trial period. By starting the subscription with trial period and providing your payment details you agree with possible future charges for the subscription.

Privacy

Some features of Spendee may be used only if you consent to your personal data being processed. All information, including the extent and the manner of processing your personal data is included in the "Privacy Policy", which forms an integral part of the Terms.

You can withdraw your given consent at any time by deleting your Spendee account and the Spendee application.

Warranties and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF USE, DATA, PROFITS OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE SPENDEE, ESPECIALLY DUE TO REDUCTION OF AVAILABILITY, MALFUNCTION, CANCELLATION OR MODIFICIATION, OR OCCURRENCE OF OTHER ERRORS IN THE OPERATION OF SPENDEE, EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIMITATION ABOVE DOES NOT INCLUDE PROVIDER'S LIABILITY FOR FRAUD, MISREPRESENTATION AND PERSONAL INJURY OR DEATH. IN NO EVENT SHALL PROVIDER'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED FIFTY U.S. DOLLARS ($50.00). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT FULLY APPLY TO YOU.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SPENDEE APPLICATION IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT REMAINS SOLELY WITH YOU. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES EXCEPT AS SET FORTH IN THE PRESENT TERMS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT FULLY APPLY TO YOU.

Indemnification

You agree to indemnify and hold Provider, its directors, officers, employees and other representatives, harmless from any and all third-party claims arising from your use of Spendee, including any liability or expenses arising from any claims, direct or indirect damages, lost profits, suits, judgments, litigation costs and attorneys' fees.

Third-party Services

Spendee or its parts may include third-party services or content such as Facebook Login or Foursquare API. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and that availability of such services and content is not guaranteed. You must comply with any applicable third party terms of agreement when using Spendee.

iOS Platform

If you are an iOS device user, the terms in this section also apply to you:

You acknowledge that the Terms are concluded between you and the Provider only, not with Apple, and that the Provider, not Apple, is solely responsible for the App and the content thereof, excluding user content.

The license granted to you must be limited to use Spendee only as permitted by the Usage Rules set forth in the App Store Terms of Service, except that Spendee may be accessed and used by other accounts associated with the purchaser via Family Sharing.

Provider and not Apple is solely responsible for providing any maintenance and support services with respect to Spendee. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to Spendee.

In the event of any failure of Spendee to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Spendee, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be sole responsibility of the Provider.

Provider, not Apple, is responsible for addressing any your or third party claims relating to Spendee or your possession and/or use of Spendee, including, but not limited to, product liability claims, any claim that the Spendee fails to conform to any applicable legal or regulatory requirement and claims arising under consumer protection, privacy or similar legislation.

You acknowledge that, in the event of any third party claim that Spendee or your possession and use of Spendee infringes that third party’s intellectual property rights, Provider, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

You acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement, and that, upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third party beneficiary thereof.

Export Control

You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country and you are not listed on any U.S. Government list of prohibited or restricted parties.

Governing Law and Disputes

Unless otherwise required by a mandatory law of any jurisdiction, the Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by the laws of the Czech Republic. All the disputes shall be referred to the courts having substantive and local jurisdiction based on the address of the registered office of the Provider.

Severability

If any provision of the Terms is held invalid or unenforceable to any extent, such invalidity or unenforceability shall not in any manner affect or render invalid or unenforceable other provisions of the Terms. The provision shall be enforced to the fullest extent permitted by law or deemed replaced by a provision that is valid and enforceable and that comes closest to the original intent and purpose.

Language

English is a primary language of communication between you and the Provider. All information about Spendee is available in the English language. The Terms are available in the English language only. English shall be also the binding and controlling language for the additional contracts concluded pursuant to the Terms.

Complaints and Contact Information

Your questions, complaints or claims with respect to Spendee should be directed to:

CLEEVIO s.r.o., Mikovcova 548/5, Prague 2 120 00, Czech Republic
Id. No.: 27341801
Mail: spendee@cleevio.com

Monitoring and inspection in the field of consumer protection is carried out by the Czech Trade Inspection Authority (COI).