Most bank connection problems are fixed with Refresh Access:
- Go to More and tap Bank Accounts.
- Tap your bank.
- Tap Refresh Access and confirm with Continue.
- Log in to your bank and approve access again.
If that doesn’t help, find your problem below. If you’re still stuck, go to More and tap Contact Support.
Connecting a bank
Bank transactions
- Transactions stopped coming in
- Some transactions are missing
- A transaction shows up more than once
- A transaction has the wrong amount
Other
I can’t log in to my bank
You log in on your bank’s own page, which opens inside Spendee.
- Use the same login details you use for your bank’s online banking.
- If you use a password manager or copy and paste, try typing your details by hand. Extra spaces can sneak in.
- Check that you can log in to your online banking with the same details.
- If your bank uses a code or a confirmation in its app, have it ready. See What is 2-factor authentication?
- Some banks need you to allow access for third-party apps in your online banking first.
My bank asks me to do something in online banking
Your bank wants you to do something in its own online banking first. For example, update your contact details, accept new terms or close a notice.
Log in to your online banking, do what it asks, then come back to Spendee and try again.
My bank is unavailable
Your bank may be down or under maintenance. Check if you can log in to your online banking. If you can’t, try again later.
Transactions stopped coming in
- In the Accounts tab, check when the account last synced, for example “Last sync 3 days ago”.
- If the account says “Consent validity has expired.”, use Refresh Access as described at the top.
- Check your online banking. Banks sometimes send new payments with a delay, especially around weekends and holidays. Some banks don’t send pending payments at all.
- Sync the account: pull down the list in the Accounts tab. See How to sync a bank account.
If transactions still don’t come in, contact Support from More, Contact Support. Don’t remove the bank connection to fix it: removing it permanently deletes its wallets and transactions.
If Support asks you to connect your bank again, you can keep your history by merging the old and new wallets. See How to merge bank wallets.
Some transactions are missing
Check that the missing transactions are in your online banking. If they are, sync the account or use Refresh Access. If they are still missing, contact Support.
A transaction shows up more than once
This can happen when your bank changes something about a transaction, such as its date, description or amount.
Bank transactions can’t be deleted, because they come from your bank sync. To keep a duplicate out of your totals:
- Touch and hold the extra copy in your transaction list.
- Tap Exclude from Overview.
Then contact Support from More, Contact Support, so we can look into it.
A transaction has the wrong amount
The amount and date of a bank transaction come from your bank and can’t be changed in Spendee. Check the amount in your online banking. If it is different there, contact Support.
My bank accounts disappeared
They are probably hidden. Open the Accounts tab and tap Excluded to see hidden accounts.
To show an account again:
- Go to More and tap Bank Accounts.
- Tap your bank.
- Turn on the switch next to the account.